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How rx8bet Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and what we do with it.

Account data protectionbKash, Nagad, Rocket wallet privacyNo third-party data sellingYour right to request data deletionSecure account access
rx8bet How rx8bet Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is stored, want to request a copy of what we hold, or need to report a concern about your account privacy, our support team handles privacy requests directly. Raise your concern through any of the channels below and our team will respond with the relevant details for your account.

Live Chat Start a live chat from your account dashboard to raise a privacy question. Our team can look up your account record and respond to data queries during chat hours.
Email Support Send a written request to our support email address. Include your registered account details so we can match your request to the correct data record quickly.
Account Help Centre Log into your account and navigate to the Help section. From there you can submit a formal data access or deletion request, which is tracked with a reference number.
HOW WE PROTECT IT

Data Handling, Cookies, Retention and Security

We apply encryption to all account data in transit and at rest. Your bKash, Nagad and Rocket payment details are passed directly to the payment processor over a secured connection and are not stored on our servers beyond what the transaction record requires. Your account password is hashed and never stored in plain text. We review our data retention schedule periodically and remove inactive account data in line with applicable legal requirements.

Encrypted Data in Transit

All data moving between your device and our platform — including account login and wallet transactions via bKash, Nagad or Rocket — travels over an SSL-encrypted connection at all times.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can clear or block cookies at any time through your mobile or desktop browser settings.

Data Retention Policy

We keep your account data for as long as your account is active. Once you request deletion and verification is complete, we remove personal data within the timeframe required by applicable law in your eligible region.

Account Access Security

Login to your account uses an OTP verification step on your registered mobile number. This means even if someone has your password, they cannot access your account without the one-time code sent to your phone.

Your Privacy Questions Answered

These are the questions we hear most often about how we handle personal data. If yours is not here, contact support directly through your account dashboard and we will respond with the specific detail you need.

We collect your name, phone number, email address and the payment method you register — bKash, Nagad or Rocket. We also log device identifiers and session activity to secure your account.

Your payment details are shared only with the payment processor — bKash, Nagad or Rocket — strictly to complete your transaction. We do not sell or pass that data to any other third party.

Log into your account, go to the Help Centre, and submit a data access request. Include your registered contact details so we can match the request to your record and respond accurately.

Yes. Submit a deletion request through the Help Centre or by email. Once your identity is verified, we will remove your personal data within the timeframe our legal obligations in your region allow.

We retain account data for as long as your account stays active. Transaction records, including bKash, Nagad and Rocket history, are kept only as long as legal requirements in your eligible region demand.

We use session and preference cookies. Session cookies keep you logged in; preference cookies remember your account settings. You can block or clear cookies any time through your browser or mobile settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.